If you’ve have recently upgraded your business telephone system or are thinking of upgrading your technology in communications You’ve likely discovered the call forwarding feature is a readily available option. Understanding what call forwarding is and how it could aid your business is hugely beneficial to the way you run your business by improving communication between customers as well as employee work-life balance and overall efficiency.
We’ve explained the specifics of call divert to mobile and the benefits this handy piece of technology can bring to your staff and business.
What is a call forwarding?
Call forwarding is a function that is available in a variety of cloud-based phone systems as well as the business telephone system of today. Call forwarding lets you accomplish what it says forward calls! This feature allows call forwarding permits you to forward or redirect incoming calls to a better number. Call forwarding is typically utilized to divert calls made from landlines to mobile and from the office to personal or to a cover department or colleague.
What are the best times to use call forwarding?
Call forwarding can be used in a variety of situations to make sure there’s no delay in the communication between customers or any confusion. Call forwarding can be installed to:
Holiday cover or any other period of leave , calls can be transferred to your colleagues, or even within your larger business.
When traveling If you’re flying or traveling for a long distance, and have little time to look at your phone, ensure that your calls transferred so that customers don’t have to wait for urgent inquiries. Also, if you’re overseas and are using a mobile or international number it is possible to transfer calls over to the most suitable number for your needs.
Remote working – Have your office’s landline numbers redirected to your mobile at work or similar, ensuring the service remains uninterrupted.
Services outside of business hours when you are only working until a specific time, but your business can be accessed at other times beyond this calling forwarding allows you to take a break from working without affecting your the customers.
When there’s a lot of activity – for instance, in the event that your line is busy and you’ve set the status as busy since you’re unavailable calling forwarding lets you to work uninterrupted or accumulating an unending call backlog.
What are the advantages of calling forwarding?
Call forwarding as a feature isn’t all that novel of a method. The thing that is different is the way you can utilize call forwarding to simplify business phone systems, both internally and externally.
For employees who are often traveling, in meetings or are otherwise not available and cannot be reached, call forwarding allows instead of returning to many missed calls or voicemails to reply to the calls, they are routed to someone who is there to assist. The callers don’t have to be in frustration trying to reach of someone else, and the employee who isn’t available isn’t required to spend a lot of time making up missed calls.
Cloud telephone systems include a number of features that can help to improve life balance for employees, call forwarding being just one of them. By enabling call forwarding during times when they are not working (such as weekends and evenings) employees can be at ease in the knowledge that any urgent issues will be dealt with by the after-hours team, establishing an unambiguous separation between their work and home lives which is more essential for those who work remotely or with hybrid employees.
If you have a hybrid workforce call forwarding can be essential to help customers and employees stay in touch with no interruption in service. The ability to forward calls from landlines to mobile, or reversed, it implies that no matter where employees are located the customer can contact them via the best line.
Call forwarding is a part of your business communications
It is being designed in order to keep your communications uninterrupted. Customers call for reasons and usually want to be resolved as soon as they can. If staff members are not available for reasons of any kind, calls are routed to someone who is able to assist. This leads to a better customer experience, improved company productivity, and more leads are accessed – thanks to the simple use of cloud telephone.
